how do i register as a new patient?
Please register as a new patient this link. We will call you to set up your initial visit.
What is Direct Primary Care?
Direct Primary Care is a membership model of healthcare that puts the emphasis back on the personalized relationship between a patient and their doctor. It removes intermediaries such as insurance companies and remote call centers and does away with unreasonable wait times and surprise billing.
What does my membership include?
Your membership includes unlimited visits per year, in-office procedures, personalized healthcare of the highest quality, and coordination with other medical specialists, as needed. For a more comprehensive list, please visit our Membership Benefits page.
Do you take insurance?
No. Your annual membership fee covers all in-office care. There are no additional costs per visit, no co-pays, and no surprise bills. Insurance is still needed for catastrophic care and can be used for labs and imaging studies.
Do you take Medicare or Medicaid?
No. Dr. Diggs does not accept Medicare or Medicaid. Patients covered under Medicare are legally prohibited from billing Medicare for Dr. Diggs’ services. Member patients are required to sign a waiver indicating their understanding of this policy.
Do I still need medical insurance?
Yes. You will be able to use your insurance for medical care outside of Dr. Diggs’ office, including Emergency Room visits, hospitalizations, specialized therapies, (physical therapy, mental health, etc.), x-rays, lab testing, and the like.
How do I pay for Direct Primary Care?
Join as a member! Patient members pay an annual membership fee, which can be paid in installments. This fee includes unlimited office visits, rapid scheduling, your annual physical, and procedures that can be done in-office. For a list of in-office procedures, visit our Membership Benefits page. For more information on membership, visit our Membership Info page.
How do I make an appointment?
Call the office directly at (413) 300-2233. If Dr. Diggs and his staff are with a patient, leave a clear message with your name and telephone number, and your call will be returned the same day.
how do i communicate with dr. Diggs?
Call the office at (413) 300-2233. If you call after hours, you will reach Dr. Diggs’ direct line.
How long are the scheduled visits?
Up to 90 minutes.
Will Dr. Diggs do telemedicine visits?
Dr. Diggs will offer occasional telemedicine visits with well-established patients at his discretion. Telemedicine is not always the safest option, but please call the office at (413) 300-2233 for a case-by-case assessment of your specific situation.
I’m worried about getting sick if I go to a doctor’s office in person.
Dr. Diggs’ office utilizes high-tech UV-C technology to sanitize the exam rooms. UV-C is used to sanitize operating rooms in hospitals, and it destroys organisms that could get you sick without the use of harsh, irritating chemicals.
will Dr. Diggs be my doctor when i am in the hospital?
Most hospitals use a Hospitalist system. Dr. Diggs strives to coordinate care with your Hospitalist and other specialists when possible. He makes himself readily available for information sharing with your in-hospital doctor.
is this concierge medicine?
Unlike Concierge Medicine, your insurance will not be billed for our services. Similar to Concierge Medicine, we strive to be available to meet your needs with individual attention, without hurry, and with an emphasis on personalization.
